I do have to admit to having grumbled a time or two about a librarian or a clerk in the courthouse. I may have gritted my teeth about an archivist or other staff person somewhere I have researched. Most times I don't have such reactions after a research visit. I recently had one of those proverbial “light bulbs” switch on in my brain. In genealogy, “we” have sometimes given some of these folks a bad rap. Of course, I advocate sending a thank you note when you have had a pleasant research experience. But there are other facets of their work that also deserve our thanks.

Advance Preparation
Sometimes our disappointment with the...

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